FAQs about the VIP Terminal at Vienna Airport
There are parking spaces right next to the VIP terminal. You are also welcome to use our valet parking service.
There are two electric charging stations in the VIP forecourt. These can be booked for charging your electric car.
We recommend that you plan your day around the times of the room reservation included in the VIP service. We also let our customers know the latest time they need to arrive at our premises for us to be able to provide a VIP service – this always depends on the requirements of the airlines.
The price always includes the transfer from the VIP terminal to the aircraft and from the aircraft to the VIP terminal. The VIP Platinum service also includes the transfer from Vienna city to the airport and back. For the VIP Gold and VIP Silver services, we will be happy to book a transfer for you through our partner for limousine services.
This can be easily done via our online shop. Or you can contact us by email.
We offer VIP services for all airlines departing from Vienna Airport.
No. However, it makes sense to book your VIP service very soon after booking your flight – the earlier, the easier it is for us to ensure availability.
We have different packages. You can find our prices directly on this webpage. Our online shop is also available for easier booking.
Yes. Just send us an email to vip@viennaairport.com and let us know which package and for how many people you would like to give as a gift. You will then receive the invoice and, after payment, the voucher.
Yes. Our terminal can handle large quantities of large items of baggage. Please note: Additional costs may also be incurred with the airline. In addition, a larger quantity of items of baggage often takes a little longer to process.
Yes. After an internal check of the resource availability, we can adjust our opening hours and carry out the service for a special fee (out-of-hours service).
In addition to lounge services (such as food and drinks), VIP services also offer you a private VIP lounge and a personal assistant who will take care of all formalities such as check-in and baggage handling, as well as individual transfer from the VIP terminal in a luxury saloon car directly to the booked flight.
We will be happy to assess the current situation and advise you on whether it is better to enter at the beginning or the end.
Yes – it depends on the service package you have booked. Please register with us in advance. And don't forget your identification documents (e.g. passport). You will need this to access the apron.
Children up to 6 years of age travel free of charge in VIP class (when booked and travelling with an adult).
Yes, we have an extensive range of toys available for your children to use. You can also purchase small items from our duty-free range.
We offer an exclusive selection in our duty-free display in the VIP terminal. If travellers would like to shop in the large duty-free area, we will be happy to take them to the main terminal. Since the duty-free area is located in the security area of the main terminal, we can take travellers to the duty-free area, but not back to the VIP terminal. If travellers wish to go there themselves, it is therefore necessary that they go to the gate afterwards. Alternatively, you can choose something on the Heinemann website and let us know what you would like to buy. We will then get the goods, which will be shrink-wrapped and waiting for you at the SIKO in the VIP terminal (Concierge Service).
Yes, using DEV, the corresponding electronic system. The institute then transfers the amount of money to the credit card provided.
Yes. There is an ATM in our building.
No.
We are happy to. We offer Sachertorte in our duty-free range.
With us, you eat à la carte. Our partner DoN adjusts the menu seasonally and vegetarian and vegan dishes are always available. We are also happy to cater to special dietary requirements – please let us know in advance.
